Coronavirus advice

Staying safe during lockdown – information from Greenwich Council

The Royal Borough of Greenwich has begun its own test and trace service to track down people who may have been infected with Covid-19 in the local community. If you get a call from 020 8921 3100 – please don’t ignore it; it’s the test and trace team. (The national test and trace number is 0300 013 5000.)

If you get a call, you’ll be asked who and how best to reach those people who have been in close contact with you. Please click here for further information from the Royal Borough of Greenwich website.

As ever, if you have coronavirus symptoms (high temperature, continuous cough, loss of, or change to, sense of smell or taste), even if they’re only mild, it’s important to get a test and stay at home until you get the result.

For further information, please go to the national government website for information on local centres available, or you can order a home test. Please click here. If you do experience problems using the online service, please call 119. Please note, testing is not available at hospitals or GP practices.

Additionally, if you do need to self-isolate, you may be able to claim a one-off payment of £500 to help support you and your family during the 14-day self-isolation period. To find out if you are eligible for this payment click here or call 0800 470 4831.

And if you need help obtaining food, or need advice or support, you can contact the Council’s Community Hub website here or call 0800 470 4831.

Stay safe.

Assistance with utility suppliers

South London Healthy Homes has set up a project in partnership with the community sector and Greenwich Council. The team can help residents make their homes more energy efficient, advise as to how to get grants and discounts for utility supplies and explain how residents could pay less.

All advice is free, expert and able to meet the needs of those wondering how they will cope when the cold weather comes.

We all rely on electricity and gas to heat our homes, cook, refrigerate food, to wash, or run appliances. But at least 1 in 10 people in SE London cannot afford to pay for these vital energy services.

South London Healthy Homes provide:

  • Free expert and independent energy advice via telephone for vulnerable residents in Greenwich, Bexley, Lewisham and Southwark until end the of March 2021
  • Offer small energy-saving measures (delivered to residents’ homes) if over 65, on a low income or have a long-term health condition or disability

To book a telephone advice session, please call: 0808 169 1779 or click here to email for further information

Royal Borough of Greenwich Community Hub

The RBG Community Hub is now up and running, providing support to people who are self-isolating and who need help getting food, medical prescriptions or accessing other services.

To get help via email, click here

To register as a volunteer, click here

In the absence of Councillor surgeries, our local Councillors are still taking up local casework and can be contacted directly via email:

Gary Dillon

Gary Parker

Linda Perks

Transport for London travel advice

TfL have issued guidelines advising how to safely travel around the city in these challenging times:

  • If you can work from home, please do so, so TfL can achieve social distancing as much as possible
  • The transport network is severely constrained due to enabling social distancing, please aware service are currently limited
  • If you do need to travel, please try and utilise other options if possible, for example walk or cycle. TfL are providing additional walking and cycling space to support this
  • Please shop locally and use local facilities to help keep demand on buses and trains down
  • If you do need to use public transport, please try and travel outside peak times and use a facial covering, carry hand sanitiser and wash your hands thoroughly before and after you travel. Government advice is that although face covering are unlikely to protect you, they could help prevent you from giving it to others. Face covering  is particularly important where 2m social distancing is hard to maintain
  • To help maintain social distancing across the transport network new queuing systems will be in operation to prevent crowding; please be respectful of each other’s space at all times
  • TfL staff are there to help; please act on their instructions and respect them at all times
  • If you absolutely have to drive, please avoid peak times and obey speed limits and traffic laws at all times

If you require any further information from TfL, please click here
or telephone 0343 222 4141